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PEACESAT
services are primarily available for public service such as educational
and health institutions, government agencies, and other non-profit
organizations. PEACESAT will make exceptions for private sector
use of the network for instances such as economic development,
training and other non-commercial uses. Other related networks
are available for private sector use and without restrictions.
For more information on specific applications and eligible uses
of the networks administered by the Telecommunications and Information
Policy Group (TIPG), please contact the Network Operations Center
at (808) 956-6668.
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| 2.
Who can I connect with via the PEACESAT Network? |
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You
are able to connect to all of the sites in the PEACESAT Network
and any entity throughout the world with an ISDN connection or
a high speed Internet connection.
For a list of PEACESAT sites that you can connect to click
here.
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| 3.
Is there a list of contacts available for the PEACESAT Network? |
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Yes,
you can access a list of contacts by clicking
here.
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| 4.Besides
the TIPG studio where I can hold a conference? |
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You
can contact a site for use of their facilities; however, it is
not guaranteed that the site will allow use of their facility
and charges may apply.
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5.
What types of technologies are supported by PEACESAT for
video
teleconferences? |
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Asynchronous
Transfer Mode (ATM)
Integrated Services Digital Network (ISDN)
Internet Protocol (IP)
Satellite
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| 6.
What are the PEACESAT/STAN hours of operation? |
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Monday – Friday:
8:00 AM – 8:00 PM HST
Saturday: 9:00 AM – 1:00 PM HST
Sunday: 12:00 PM – 5:00 PM HST
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| 7.
How much does it cost to use the video teleconferencing services? |
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Video teleconferencing fees vary depending on the VTC
coordinators affiliation to PEACESAT and TIPG. Agencies with partnering
agreements with TIPG may not have per usage fees rather support is
provided on a monthly or annual basis.
For non-partnering agencies, the following fees apply:
- TIPG
Charges
- University
of Hawaii Departments delivering semester courses:
- Use
of Conference Room – No Charge
- Use
of VTC Bridge – No
Charge
- Intra-Island
Connection – No Charge
- Inter-Island
Connection – No
Charge
- Dial-out
ISDN Intra-Island:
$0.03 Per Minute/Per Channel - $10.80/Hour for 6
Channels (384Kbps)
- Dial-out
ISDN Inter-island or Mainland USA:
$0.15 Per Minute/Per Channel - $54.00/Hour
for 6 Channels (384Kbps)
- Technical
Test – First
Hour no charge, $100.00 after first
hour
- Off-Hour
Operations $10.00 Per Hour/TIPG Site (Requires 2
weeks advanced
notice)
- Not-for-profits
and off semester UH Departments:
- Use
of Conference Room - $20.00 Flat Fee
- Use
of VTC Bridge - $20.00 Per Conference
- Intra-Island
Connection - $36.00 Per Hour/Per Site
- Inter-Island
Connection - $36.00 Per Hour/Per Site
- Dial-out
ISDN Intra-Island:
$0.03 Per Minute/Per Channel - $10.80/Hour for 6 Channels
(384Kbps)
- Dial-out
ISDN Inter-island or Mainland USA:
$0.15 Per Minute/Per Channel - $54.00/Hour
for 6 Channels (384Kbps)
- Technical
Test – First
Hour no charge, $100.00 after first hour
- Off-Hour
Operations $10.00 Per Hour/TIPG Site (Requires 2 weeks
advanced notice)
- All
Others (i.e. Private Sector):
- Per
Site/Per Hour – $90.00
- Dial-out
ISDN Intra-Island:
$0.03 Per Minute/Per Channel - $10.80/Hour for 6 Channels
(384Kbps)
- Dial-out
ISDN Inter-island or Mainland USA:
$0.15 Per Minute/Per Channel - $54.00/Hour for 6
Channels (384Kbps)
- Technical
Test – First
Hour no charge, $100.00 after first hour
- Off-Hour
Operations $10.00 Per Hour/TIPG Site (Requires 2 weeks
advanced notice
It should be noted that the Hawaii Health Systems Corporation
(HHSC) have several VTC facilities of which there are fees
for non-HHSC uses of the network. These fees are paid directly
to HHSC. Following is a summary of the HHSC VTC fee structure:
- Hawaii Health Systems Corporation (HHSC) Charges
- For HHSC
Facilities:
- Use
of Conference Room – No Charge
- Use
of VTC Bridge – No Charge
- Intra-Island
Connection – No
Charge
- Inter-Island
Connection – No Charge
- Dial-out
ISDN Intra-Island:
$0.03 Per Minute/Per Channel - $10.80/Hour for
6 Channels (384Kbps)
- Dial-out ISDN Inter-island or Mainland
USA:
$0.15 Per Minute/Per Channel - $54.00/Hour for
6 Channels (384Kbps)
- Technical
Test – No
Charge
- Off-Hour
Operations – Not available
- For Non-HHSC Users:
- Per Site/Per Hour - $90.00
- Dial-out ISDN Intra-Island:
$0.03 Per Minute/Per Channel - $10.80/Hour for
6 Channels (384Kbps)
- Dial-out ISDN Inter-island or Mainland
USA:
$0.15 Per Minute/Per Channel - $54.00/Hour for
6 Channels (384Kbps)
- Technical
Test – No Charge
- Off-Hour
Operations – Not
available
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| 8.
What are the charges if I want PEACESAT to dial a site via
ISDN? |
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Intra-Island
ISDN:
$0.03 Per Minute/Per Channel - $10.80/Hour for 6 Channels (384Kbps)
Inter-island or Mainland USA ISDN:
$0.15 Per Minute/Per Channel - $54.00/Hour for 6 Channels (384Kbps)
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| 9.
How can I avoid paying PEACESAT for ISDN costs? |
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PEACESAT
will not charge you for ISDN calls if your site dials into PEACESAT
via ISDN.
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$10.00/Hour
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| 11.
Is there a penalty for a conference that goes over the scheduled
time? |
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Yes,
$10.00/Hour.
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| 12.
How much does it cost to use PEACESAT Voice Services? |
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There are no metered fees for voice teleconferencing using the PEACESAT
network with the exception for the use of the audio bridge (see
below).
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| 13.
How much does it cost to use the PEACESAT Audio Teleconferencing Bridge? |
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For
non-profit agencies, there are no metered fees for PEACESAT’s
audio teleconferencing bridge. Private sector agencies are assessed
a fee of $20 per hour. It is highly recommended that participants
requiring a connection by a long distance call, call into the PEACESAT
bridge; however if required long disatnce telephone fees will be
charged back to the agencies.
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| 14.
Can I make long distance conference calls through PEACESAT? |
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Only
organizations located on the University of Hawaii at Manoa Campus
will be permitted to make long distance calls through PEACESAT.
The organization will be charged for the call. Prior to making
the call the organization needs to fill out a form that states
who will be responsible for the charges.
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| 15.
How much does it cost to use PEACESAT Data Services? |
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Data services require use of a digital PEACESAT configuration.
PEACESAT hosting agencies that provide digital services are assessed
a montly fee that is paid to the PEACESAT Headquarters for network
operations and maintenance. Generally there are upfront equipment
and network installation fees for the initiation of digital services.
Please contact PEACESAT at (808) 956-8848 for further information
regarding digital services as the information will be specific to
individual PEACESAT locations.
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| 16.
How do I reserve use of the multi-point video teleconferencing
bridge? |
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Your
first step would be to call the STAN Network Operations Center
(NOC) at (808)-956-6668 to set up your account and check for
the availability of the multi-point conferencing bridge on the
day of your conference. Next you will need to fill out the Account
Request Form as well as the VTC
Request Form.
For more information please visit the PEACESAT
Services page.
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| 17.
How long in advance should I schedule a video teleconference? |
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Primarily
video teleconferences should be scheduled one week prior to the
event.
Two weeks are required if a video teleconference is to occur outside of
normal operating hours.
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| 18.
What is the contact information for PEACESAT? |
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Address:
University of Hawaii at Manoa
2424 Maile Way, Saunders Hall Room 713
Honolulu, HI 96822
Phone: 808-956-8848
Fax: 808-956-8019
Email: peacesat@elele.peacesat.hawaii.edu
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19.
What is the contact information for the State Telehealth
Access Network
(STAN)? |
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Address:
University of Hawaii at Manoa
2424 Maile Way, Saunders Hall Room 713
Honolulu, HI 96822
Phone: 808-956-6668
Fax: 808-956-4646
Email: stan@tipg.net
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| 20.
Who should I call if I am having a technical problem? |
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If
you need assistance please call the STAN Network Operations Center
(NOC) at (808)-956-6668.
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| 21.
Who should I call if I need an end-user orientation? |
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If
you need assistance with the video teleconferencing equipment
please call the STAN Network Operations Center (NOC) at (808)-956-6668.
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| 22.
Can my computer hook up to a video teleconferencing system? |
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Yes,
with the right equipment it is possible to hold a VTC from your
computer. From internal experiments we have found that a system
like Polycom’s ViaVideo will provide excellent quality
for desktop video teleconferencing when used through the PEACESAT
network. Via Video is a Windows only platform.
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